Associate Support Engineer

Oracle · ✓ Verified company
📍 BENGALURU, KARNATAKA, India · On-site · Full-time

About the role

As a member of the Support organization, Make configuration changes in production and non-production environments for clients. ●    Configure solution functionality and components in production and non-production environments ●    Gather requirements and determine scope of work to appropriately estimate delivery effort and delivery time frames ●    Analyze and modify configuration work plans ●    troubleshoot and validate configurations to ensure successful implementation in client domains independently ●    Evaluate the impact of changes within complex client environments and independently make recommendations in accordance with Cerner standards ●    Evaluate integration points and cross-solution builds ●    Apply change management processes throughout service request life cycle People As a member of the Support organization, Make configuration changes in production and non-production environments for clients. ●    Configure solution functionality and components in production and non-production environments ●    Gather requirements and determine scope of work to appropriately estimate delivery effort and delivery time frames ●    Analyze and modify configuration work plans ●    troubleshoot and validate configurations to ensure successful implementation in client domains independently ●    Evaluate the impact of changes within complex client environments and independently make recommendations in accordance with Cerner standards ●    Evaluate integration points and cross-solution builds ●    Apply change management processes throughout service request life cycle People Career Level - IC1