Splz Associate Infra Engg

About the role

JD : PC Lifecycle Management : - Provision of End User Computing (EUC) Front Desk, Deskside and Office Field Support services including: - Walk-in and service desk request fulfilment. - IMAC (Install, Move, Add and Change) activities. - 85% windows 11 and 15% MAC - New hire device preparation, provisioning, and deployment. - Device break-fix support and troubleshooting. - Hardware replacement and warranty coordination. - Device recovery and asset collection during offboarding activities. - CMDB and asset inventory updates. - Compliance with SACM processes and asset governance requirements. - Support for Incident, Change and Problem Management processes. - Basic administration and support activities related to Microsoft Intune managed devices. - Physical onsite support across Client office locations. Work model: 5 days from office (Mon–Fri), 9 hours on‑site (includes 1‑hour break). Role requires strong communication skills, customer‑experience orientation, flexibility to work in shifts, and comfort with both system‑based and field work.