Product Manager II

Microsoft · ✓ Verified company
📍 India, Telangana, Hyderabad · On-site · Full-time

About the role

Own the strategy-to-execution plan for high-frequency, high-impact admin scenarios, and define what success looks like in measurable terms. Engage directly with IT administrators and partners to understand their jobs to be done, and translate that understanding into agentic experiences that reason, plan, and act. Define AI-powered experiences that meet the enterprise bar for trust, safety, grounding, and auditability, working closely with responsible AI and compliance partners. Drive cross-domain orchestration with the Exchange, SharePoint, Teams, Copilot, Commerce, and Message Center and Service Health teams to expand persona and scenario coverage. Partner with data science and analytics teams to build the telemetry, evaluation, and quality loops that show whether the agent is genuinely helping admins. Refine and scope front-end requirements from deep empathy for the admin journey, delivering experiences that feel simple even when the underlying orchestration is not. Build strong working relationships with engineering teams across geographies, and hold a clear bar for on-time, high-quality delivery. Drive the operational processes for capturing, prioritizing, and removing adoption blockers, and connect the work to downstream outcomes such as Copilot license assignment, sustained usage, and support incident deflection. Support our goals for diversity and inclusion through everyday actions and communications. Bachelor's degree in technical or business discipline, or equivalent work experience. 4 to 7 years of product management experience, including running complex matrixed programs with detailed product definition and interpersonal negotiation. Hands-on experience with AI and current developments in the field, including practical exposure to building or shipping AI-powered experiences. Demonstrated ability to use data to influence and drive decisions. Knowledge of agentic or conversational AI systems, including orchestration, grounding, evaluation, and the trust and safety considerations that come with taking action on a customer's behalf. Proven track record of going technically deep and delivering cloud-scale technologies. Skill in navigating complex organizational structures with loose affiliations and competing priorities, and in negotiating common ground to drive prioritization of key deliverables. Excellent written and verbal communication, with the ability to listen, distill information into insights, and tailor the message to different audiences from engineers to executives. Experience with prototyping or wireframing tools to communicate ideas quickly to stakeholders. Ability to work independently and make progress in ambiguous environments. You will work with a growth-minded group of product managers, engineers, and designers who care as much about the craft of the experience as about the metrics it moves. If you want to take an early-traction product to the next inflection point and grow considerably while doing it, this is the role. We are committed to fostering a diverse and inclusive workplace where everyone can thrive.