Reference Data Specialist

JPMorgan Chase · ✓ Verified company
📍 Bengaluru, Karnataka, India · On-site · Full-time

About the role

Unlock your potential by strengthening wholesale payments operations, deepening client support skills, and driving smarter, well-controlled processes.   As a Transaction Processing Specialist in Wholesale Payments Operations, you provide day-to-day operational support to complete client transaction processing on time and with high accuracy. As a Transaction Processing Specialist in Wholesale Payments Operations, you resolve exceptions and client inquiries efficiently while applying a strong control mindset to reduce risk. As a Transaction Processing Specialist in Wholesale Payments Operations, you contribute subject matter expertise, support regulatory reporting and remediation activities, and help improve and automate processes.   Job Responsibilities:   - Ensure end-to-end transaction management activities are completed on time and accurately. - Resolve exceptions and client inquiries within agreed service expectations. - Provide subject matter expertise to clients and internal partners on transaction processing workflows. - Manage daily regulatory reporting tasks and remediation activities, as needed. - Execute assigned tasks independently with little or no supervision. - Lead process improvement and automation efforts that reduce manual effort and improve quality. - Maintain a control mindset and follow established procedures to support well-controlled execution. - Identify issues and risks that could impact the process or the organization and escalate appropriately. - Interpret legal language within provided documents to determine operational impacts and required actions. - Collaborate with stakeholders to drive timely closure of breaks, inquiries, and remediation items.   Required qualifications, skills, and capabilities:   - Demonstrate 1+ year of experience in transaction processing or operations support roles. - Interpret legal language in operational documents and apply the impacts to required actions. - Demonstrate understanding of the financial services industry, products, and operational processes. - Analyze exceptions and client inquiries to determine accurate resolution steps. - Communicate clearly with strong oral and written communication skills. - Deliver high attention to detail and perform tasks with a high degree of accuracy. - Demonstrate a strong sense of ownership and responsibility for assigned work. - Maintain excellent client focus and customer care working practices. - Hold a bachelor’s degree. - Use strong computer skills, including proficiency with Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and Microsoft Outlook. - Demonstrate willingness and flexibility to work during United States business hours.   Preferred qualifications, skills, and capabilities:   - Bring experience supporting middle office or back office operations. - Demonstrate: “Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.”