Project Manager - Associate

JPMorgan Chase · ✓ Verified company
📍 Bengaluru, Karnataka, India · On-site · Full-time

About the role

  You are a strategic thinker passionate about driving solutions in Client Tax Operations & E-Invoicing. You have found the right team. As “Client Tax Operations & E-Invoicing Professional / Lead” within our Client Tax Operations (India Utility), you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment. Job Responsibilities - Analyze requirements and draft clear user stories. - Drive program working groups to resolve open questions, define interlocks, estimate, build, and test deliverables. - Partner with global LOB Operations teams to execute e-invoicing services. - Maintain a strong and stable operational environment with robust controls, checks, and balances. - Embed a client-centric approach across the team to maximize client experience. - Ensure ongoing compliance with applicable laws and regulations across markets. - Coach teams through soft-skill development and technical training while supporting talent management, retention, succession planning, and critical coverage. - Communicate consistently through a clear, regular communication plan across stakeholders. - Apply end-to-end process expertise across SOPs, validation points, and international tax reclaims processing. - Influence technology enhancements by articulating stakeholder needs and leading change management initiatives. - Develop and implement tools to improve quality and accuracy, identify efficiency opportunities, and execute changes in a controlled manner. Required qualifications, capabilities and skills - Graduate or Post-Graduate degree. - Minimum 8 years of experience in operations. - Experience working with indirect tax programs such as e-invoicing. - Familiarity with Taxation and Tax Operations across multiple markets. - Good understanding of the SDLC. - Minimum 4 years of experience as a business analyst and tester. - Excellent verbal, written, and documentation skills with clear, concise, logical writing. - Ability to operate in a high standards risk and control environment. - Experience in client service and relationship management, communicating complex issues with internal and external stakeholders. - Strong strategic planning and execution skills with a hands-on approach. - Proficiency in MS Office (including Outlook, PowerPoint, Excel, Word, Project) and AI tools. Preferred qualifications, capabilities and skills - Relevant tax market knowledge or industry experience. - Knowledge of financial markets and the banking industry. - Advanced knowledge of Alteryx, Tableau, and UI Path.