Business & Ops Specialist

JPMorgan Chase · ✓ Verified company
📍 Bengaluru, Karnataka, India · On-site · Full-time

About the role

Job Responsibilities: - Process daily BAU invoice and vendor payment requests accurately and efficiently, including invoice validation, completeness checks, and basic data quality review. - Monitor shared mailboxes and daily queries, ensuring timely acknowledgment, responses, and follow-ups within agreed timelines. - Support resolution of payment exceptions by gathering required information, following defined procedures, and escalating items that need SME/manager support. - Maintain accurate records, trackers, and supporting documentation to ensure audit readiness and traceability of actions taken. - Support handling of ad-hoc payment requests and priority queries as required, ensuring appropriate documentation and approvals are captured. - Maintain process documents by highlighting gaps, suggesting updates, and supporting timely re-certifications. - Participate in training and knowledge transfer with SMEs to learn new activities and expand process coverage over time. - Collaborate effectively with internal stakeholders (e.g., business partners, process SMEs, technology/support teams as required) to enable smooth invoice and payment processing. - Contribute to process improvement and automation efforts by identifying repetitive manual steps (keying, validations, follow-ups) and sharing enhancement ideas; support testing/validation of simple rule-based automations when implemented. - Demonstrate resilience, ownership, and professionalism in a fast-paced BAU environment with deadlines and shifting priorities, while maintaining accuracy and quality. Required skills, capabilities & skills: - Graduate (Accounting/Finance preferred) with 0–3 years of experience in operations, finance, or a related role. - Good understanding of accounting concepts such as legal entity, GL accounts, and cost centers (training support will be provided). - Strong attention to detail, commitment to accuracy, and ability to follow defined procedures and controls. - Good verbal and written communication skills with a customer-focused mindset and ability to work collaboratively in a team environment. - Willingness to learn quickly, take ownership of tasks, and escalate appropriately when issues fall outside defined procedures. - Basic proficiency in Microsoft Word, Excel, and PowerPoint; comfortable using email, trackers, and standard documentation practices. - Exposure to invoice processing, Accounts Payable concepts, ERP tools (preferably SAP), and invoice submission tools is an advantage but not mandatory. - Ability to prioritize tasks, manage time effectively, and handle multiple requests in a deadline-driven environment. - Flexible to work rotational shifts if required. Citizen Developer / Automation - Alteryx (required): ability to build workflows for data preparation, joins, rule checks, exception flags, output files/reports; familiarity with scheduling/runs (where applicable) and basic troubleshooting. - SQL (required): ability to write and interpret queries (joins, filters, aggregations) to validate invoice/payment data and investigate exceptions. - Python (required): basic scripting for automation support (e.g., pandas for cleansing/standardization, parsing input files, generating controlled outputs); ability to structure code clearly and maintainably. - Low-code / no-code automation mindset (required): demonstrated ability to map a process, identify repetitive steps, define rules, and translate into automated workflows while maintaining controls. - Agentic / AI-enabled solutions awareness (required): familiarity with using firm-approved AI/agent tools to assist with triage, summarization, drafting, and workflow steps—paired with strong judgment on data handling, approvals, and human oversight.