T&T | Customer | S&S | Associate Director | Solution Architecture | Bengaluru

Deloitte · ✓ Verified company
📍 Bengaluru, India · On-site · Full-time

About the role

T&T | Customer | S&S | Associate Director | Solution Architecture | Bengaluru • Job requisition ID : 97754  • Location: Bengaluru • Entity: Deloitte Touche Tohmatsu India LLP  The team Customer team has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer     Your work profile - Solution Design: Lead the architectural design of Microsoft Dynamics 365 CRM and Power Platform solutions, considering business requirements, system integrations, scalability, and best practices. - Requirements Gathering: Work closely with business stakeholders to understand CRM and business process requirements, translating them into technical solutions. - System Configuration and Customization: Configure and customize D365 CRM an Power Platform components, including entities, forms, workflows, business rules, and integrations, to meet specific business needs. - Integration: Design and implement seamless integrations between D365 CRM, Power Platform, and other enterprise systems, ensuring data consistency and efficient data flow. - Technical Leadership: Provide technical leadership to development teams, guiding them in implementing complex solutions, troubleshooting technical issues, and ensuring high-quality code. - Solution Documentation: Create and maintain comprehensive technical documentation, including architecture diagrams, design specifications, and deployment instructions. - Security and Compliance: Implement security best practices and ensure compliance with data protection regulations, taking measures to safeguard sensitive information. - Training and Support: Train end-users and provide ongoing support to ensure the successful adoption and utilization of CRM and Power Platform solutions. - Stay Current: Stay abreast of industry trends, new features, and updates related to D365 CRM and Power Platform, advising the organization on relevant advancements. - Contribute to pre-sales activities by providing technical insights, participating in solution presentations, and demonstrating expertise to potential clients.   Required skills - Strong expertise in configuring and customizing D365 CRM components, including entities, forms, workflows, and plugins, client site scripting ( JS /TS) - Proficiency in Power Platform components, including Power Apps (Model Driven & Canvas APP) , Power Automate, Power Portal /Power Pages,. - Experience with integrating D365 CRM and Power Platform with other enterprise systems using APIs, connectors, and middleware. - Should have solution deployment exposure through manage/unmanage solution package - Solid understanding of software architecture principles, integration patterns, and data modeling. - Excellent problem-solving skills and the ability to troubleshoot complex technical issues. - Excellent written & verbal communication with both technical and non-technical stakeholders. - Knowledge of agile development methodologies and DevOps practices.   Good to have:  - Familiarity with data privacy and security regulations (e.g., GDPR, HIPAA) as they relate to CRM and Power Platform solutions. - Hands on exposure in Custom Pages, Power BI, Power Virtual Agent , ADF , building CICD pipeline would be added advantage , - Experience with Azure services and cloud-based architectures is a plus.   Desired qualification:  - B.Tech / M.Tech or equivalent qualification/experience - Proven experience (12 to 17 years) designing and implementing large scale Microsoft Dynamics 365 CRM and Power Platform solutions. Handling a minimum 10 members Team. - Microsoft certifications such as Microsoft Certified: Dynamics 365 + Power Platform Solution Architect or similar.   Your role as a AD:  - Inspiring - Leading with integrity to build inclusion and motivation. - Committed to creating purpose - Creating a sense of vision and purpose. - Agile - Achieving high-quality results through collaboration and Team unity. - Skilled at building diverse capability - Developing diverse capabilities for the future. - Persuasive / Influencing - Persuading and influencing stakeholders. - Collaborating - Partnering to build new solutions. - Delivering value - Showing commercial acumen - Committed to expanding business - Leveraging new business opportunities. - Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization. - Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities. - Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s) - Managing change - Responding to changing environment with resilience - Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision - Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems. - Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte. - Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive.