T&T| Customer| Manager | SFDC | Bengaluru

Deloitte · ✓ Verified company
📍 Bengaluru, India · On-site · Full-time

About the role

T&T| Customer| Manager | SFDC | Bengaluru • Job requisition ID : 102814  • Location: Bengaluru • Entity: Deloitte South Asia LLP             The team Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer      Your work profile - As a Senior Consultant in our Consulting team, you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. - Takes responsibility for own work or workstream meeting engagement/project objectives and Deloitte quality standards - Develop solution using Salesforce configure and customization features. - Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership - Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function - Builds knowledge in a sector by contributing to relevant firm initiatives and eminence, and/or by attending sector conferences - Applies awareness of global trends to address client needs and enhance recommendations - Understands the impact of emerging technologies on relevant functions and processes               Key skills required:  - Prior experience in Salesforce mandatorily. - Extensive experience in solution design, client management, client demo, conducting design & development workshops - Should have good understanding of Salesforce features like lightening, integration etc and project implementation methodology - Should have good work experience on Sales cloud or Service cloud or Communities or Salesforce platform or Marketing cloud or Industry clouds. - Knowledge on Heroku and e-commerce will be a plus. - Ability to understand requirements and prepare effort estimates and overall system design. - Should have managed clients and lead a multi member team on the last few projects. - Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates. - Aware of implementation best practices on Force.com platform and Salesforce. - Ability to develop all project related documents like requirement document, system design document, use cases, test plan, training manual etc. - Handling a team and also responsible for client deliverables. - Salesforce DevOps (Copado, Jenkins)                 Desired Qualifications:  - 6 to 8 years of relevant experience in management or consulting oriented environment. - At least 3-4 end to end SFDC implementation experience in India or globally - Graduate degree (Science or Engineering) from premier institutes                Location and Way of Working:  - Base location: PAN India - Willingness to travel for short- and long-term durations             Your Role as Senior Consultant:  - We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society. - Inspiring - Leading with integrity to build inclusion and motivation. - Committed to creating purpose - Creating a sense of vision and purpose. - Agile - Achieving high-quality results through collaboration and Team unity. - Skilled at building diverse capability - Developing diverse capabilities for the future. - Persuasive / Influencing - Persuading and influencing stakeholders. - Collaborating - Partnering to build new solutions. - Delivering value - Showing commercial acumen - Committed to expanding business - Leveraging new business opportunities. - Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization. - Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities. - Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s) - Managing change - Responding to changing environment with resilience - Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision - Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems. - Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte. - Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive.