T&T - Customer - M&C - Director | AMC-Digital Transformation | Delhi

Deloitte · ✓ Verified company
📍 Delhi, India · Hybrid · Full-time

About the role

T&T - Customer - M&C - Director | AMC-Digital Transformation | Delhi • Job requisition ID : 109732  • Location: Delhi • Entity: Deloitte South Asia LLP  The team:   Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer    Key Responsibilities:   The Director of Digital Commerce will serve as a high-impact senior leader within our Deloitte Marketing, Commerce & Product practice. This role sits at the intersection of business strategy, technology architecture, and customer experience. You will lead large-scale digital commerce transformations, architecting modern B2B and B2C solutions for Fortune 500 clients. As a director, you are an executive leader responsible for driving business development, managing high-value client relationships, and scaling our talent pool.   Business Development: Originating, scoping, and winning new client engagements. Driving revenue across the digital commerce pipeline.   - Client Relationship Management: Serving as a trusted executive advisor to C-suite stakeholders (CEOs, CMOs, CDOs) to guide their enterprise commerce roadmap. - Delivery Leadership: Overseeing multiple, cross-functional delivery teams across complex, end-to-end commerce transformation life cycles. - Strategic Visioning: Authoring bespoke frameworks for global omni-channel growth, marketplace strategies, personalization, and customer acquisition. - Practice Building: Designing cutting-edge digital commerce offerings and championing internal training, methodology, and asset development. - Talent Development: Mentoring, coaching, and inspiring a high-performing culture of senior managers, architects, and consultants.   Required Qualifications:   - Experience: Minimum of 14 + years of professional experience. A strong background must include enterprise e-commerce platform leadership. - Industry Domain: Proven success across Consumer Products, Retail, Life Sciences, or B2B manufacturing verticals. - Technical Architecture: Deep domain knowledge of leading enterprise commerce ecosystems such as SAP Commerce Cloud (Hybris), Salesforce Commerce Cloud, Adobe/Magento, or modern headless/MACH architectures. - Operational Knowledge: Demonstrated command of omnichannel operations, order management (OMS), complex product information management (PIM), and digital marketing funnels.   Core Competencies:   - Executive presence with impeccable written and verbal presentation skills. - Demonstrated ability to thrive amidst absolute ambiguity and solve complex business challenges under tight timelines. - Inclusive leader with a strong passion for cultivating cognitive diversity and building collaborative teams.   Location and way of working:    - Base location: Delhi - Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS - This profile does not involve extensive travel for work. - Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs.