T&T- Customer | CS&D- PM/BA | Bengaluru | Manager

Deloitte · ✓ Verified company
📍 Bengaluru, India · Hybrid · Full-time

About the role

T&T- Customer | CS&D- PM/BA | Bengaluru | Manager • Job requisition ID : 110046  • Location: Bengaluru • Entity: Deloitte Touche Tohmatsu India LLP   The team           Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer              Your work profile              As a Manager in our Customer Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -                Key skills required:    - PM/ BA/PMO    Program Leadership & Strategy - Define program vision, scope, objectives, and success metrics aligned with business strategy. - Build multi‑year roadmaps, sequencing of projects/workstreams, and interdependency plans. - Drive benefits realization (cost, revenue, risk reduction, CX), ensuring traceability to business cases. Governance & Delivery Assurance - Establish governance structures: SteerCo, Working Groups, RAID (Risks, Assumptions, Issues, Dependencies) management, change control. - Create and manage integrated program plan, milestones, and critical paths across multiple vendors/teams. - Ensure adherence to SDLC/Agile standards, regulatory/compliance checks, and internal audit requirements. Stakeholder & Vendor Management - Act as primary liaison between Business, Technology, Operations, Risk, Compliance, and external vendors/SIs. - Lead executive updates, decision logs, and escalation management; influence outcomes with data and clear options. - Manage vendor contracts/SOWs, commercials, and performance against SLAs/OLAs. Financials & Resourcing - Own program budget, forecasting, variance analysis, and financial approvals. - Plan and allocate capacity; build the right mix of in‑house and partner resources. Risk, Compliance & Controls - Embed regulatory and risk considerations in program design (KYC/AML, payments compliance, data privacy). - Maintain audit‑ready documentation; ensure evidence for controls/testing is captured. Execution Excellence - Oversee cross‑workstream delivery (core banking, digital, payments, data/analytics, integrations). - Ensure high‑quality deliverables: BRD/FSD, solution designs, test strategies, migration/rollout plans. - Direct major cutovers, releases, and post‑implementation stabilization with defined success criteria. Product Vision & Strategy - Define and own the product roadmap for payments, covering domestic, cross‑border, and real‑time payment services. - Understand market trends, regulatory changes, and customer needs to shape product evolution. - Identify opportunities to enhance payment efficiency, compliance, scalability, and customer experience. - Cross-Functional Leadership: Partner with Scrum teams, UI/UX designers, risk, legal, and compliance officers. - Regulatory Alignment: Ensure all digital workflows and features meet banking security standards, eKYC guidelines, and regional financial regulations. Backlog Ownership & Requirements - Own the product backlog, prioritize features based on business value, risk, and strategic alignment. - Convert business needs into clear Epics, User Stories, and acceptance criteria for Agile squads. - Conduct regular backlog refinement, ensuring requirements are understood and ready for development. - Collaborate with BA/Architect teams to define functional and non-functional requirements. - Sprint Execution: Lead sprint planning, daily stand-ups, and user acceptance testing (UAT) to deliver functional release   - Level of Experience required:   - 8-12 years            Location and way of working:     - Base location: Bengaluru - Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS - This profile involves occasional travelling to client locations. - Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.