Manager | SAP PMO | Noida | SAP | DSA LS&HC

Deloitte · ✓ Verified company
📍 Noida, India · On-site · Full-time

About the role

SAP Service Delivery Management - Manage day-to-day operations of SAP landscape (ECC / S4 HANA) - Ensure delivery as per SLAs, KPIs - Oversee L1, L2, and L3 support teams (functional & technical) - Ensure system availability, performance, and stability Incident, Problem & Change Management - Ensure timely resolution of SAP incidents (production & critical issues) - Lead Major Incident Management (MIM) calls - Drive Root Cause Analysis (RCA) for recurring issues - Govern SAP change management & Release Management Stakeholder & Client Management - Act as the single point of contact for business stakeholders - Conduct weekly/monthly service review meetings - Communicate system issues, risks, and performance metrics - Ensure high customer satisfaction (CSAT) Tools & Technologies - ServiceNow / Jira (ticketing tools) - AI driven approach Soft Skills - Strong stakeholder communication - Leadership and team collaboration - Problem-solving and decision-making - Ability to manage high-pressure production environments Experience - 10+ years of IT experience - 8+ years in SAP service delivery / application support - Experience handling global clients and large SAP landscapes Location : Noida 1 ) : Shift Timing : 11 AM to 8 PM