Director | TSA-tech Strategy and Architecture | Bengaluru | Technology Strategy & Transformation

Deloitte · ✓ Verified company
📍 Bengaluru, India · On-site · Full-time

About the role

Director | TSA-tech Strategy and Architecture | Bengaluru | Technology Strategy & Transformation • Job requisition ID : 109458  • Location: Bengaluru • Entity: Deloitte Touche Tohmatsu India LLP  Your work profile - Lead the OMS Technology Strategy & Architecture function, defining the enterprise vision, architecture roadmap, and modernization strategy for Order Management Systems. - Drive large-scale OMS transformation initiatives, including Distributed Order Management (DOM), omnichannel fulfillment, inventory visibility, customer order orchestration, and returns management. - Build and manage executive-level stakeholder relationships, partnering with Business, Product, Supply Chain, Store Operations, Digital Commerce, and Engineering teams to deliver business-aligned OMS solutions. - Define enterprise architecture standards, governance frameworks, and technology best practices across the OMS landscape. - Lead architecture reviews, technology evaluations, solution design, and platform selection for OMS and enterprise integrations. - Oversee integration architecture across OMS, ERP, WMS, TMS, CRM, eCommerce, POS, and marketplace platforms using API-first and event-driven architecture principles. - Drive cloud adoption, platform modernization, microservices architecture, and enterprise integration initiatives to enhance scalability and operational efficiency. - Provide strategic leadership to enterprise architects, engineering teams, and delivery organizations while fostering architectural excellence and innovation. - Influence executive leadership through technology roadmaps, business cases, architecture recommendations, and strategic transformation initiatives. Key skills required - 15–20 years of experience in Retail, eCommerce, Supply Chain, or Order Management technology leadership. - Proven experience leading enterprise-scale OMS transformation, modernization, and architecture programs. - Deep expertise in Order Management Systems (OMS), Distributed Order Management (DOM), and omnichannel commerce architecture. - Strong understanding of Order Orchestration, Inventory Management, Fulfillment Optimization, Returns Management, and Customer Experience journeys. - Hands-on experience designing enterprise-scale integrations using APIs, Microservices, Messaging Platforms, and Event-Driven Architectures. - Strong knowledge of enterprise architecture, cloud platforms (Azure/AWS), integration patterns, security, scalability, and performance optimization. - Experience with OMS platforms such as IBM Sterling OMS, Manhattan Active Omni, Fluent Commerce, Oracle OMS, SAP Order Management, or Salesforce OMS. - Knowledge of Enterprise Architecture frameworks such as TOGAF and architecture governance best practices. - Strong leadership, stakeholder management, strategic planning, and executive communication skills. - Experience leading consulting-led transformation programs, managing global delivery teams, and driving enterprise technology initiatives is preferred. - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.