Consultant | AMS Support & Delivery | Bengaluru | Technology Strategy & Transformation

Deloitte · ✓ Verified company
📍 Bengaluru, India · On-site · Full-time

About the role

Consultant | AMS Support & Delivery | Bengaluru | Technology Strategy & Transformation • Job requisition ID : 109618  • Location: Bengaluru • Entity: Deloitte Touche Tohmatsu India LLP  The team Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P Your work profile - Analyze, design, and support end-to-end OMS business processes. - Gather and document business and functional requirements. - Collaborate with Business, Development, QA, and Production Support teams. - Configure and support OMS enhancements and system integrations. - Coordinate UAT, review test cases, and manage defect resolution. - Perform root cause analysis (RCA) and support production issue resolution. - Validate data using SQL and APIs, and support release deployments. - Prepare project documentation and recommend process improvements.   Key skills required   - Strong knowledge of Order Management Systems (OMS) and order lifecycle management. - Experience with Order Fulfillment, Inventory, Shipping, Returns, and Exception Management. - Hands-on experience with SQL, Jira, Confluence, and API Testing (Postman). - Knowledge of REST APIs, JSON/XML, and system integrations. - Strong analytical, communication, and stakeholder management skills. - Bachelor's degree in Computer Science, IT, Engineering, Business, or a related field. - 3–6 years of experience in OMS, Retail, E-commerce, or Supply Chain projects. - Experience working in Agile/Scrum environments. - IBM Sterling OMS, Manhattan OMS, Oracle OMS, SAP Order Management, or Salesforce OMS. - Experience in OMS implementation, enhancement, integration, or production support projects.