Analyst | Java Developer | Gurugram | Customer Strategy & Design

Deloitte · ✓ Verified company
📍 Gurugram, India · Hybrid · Full-time

About the role

Analyst | Java Developer | Gurugram | Customer Strategy & Design • Job requisition ID : 109922  • Location: Gurugram • Entity: Deloitte Touche Tohmatsu India LLP  Senior Associate | Customer - Customer Strategy & Design | Java Location: Gurugram   The team Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer   Your work profile   We are looking for candidates with the following expertise: - Working understanding of ITIL processes, Dynatrace, and ServiceNow. - Support application operations, monitoring, and incident management activities in a 24x7 support environment. - Monitor application performance using Dynatrace and assist in identifying, troubleshooting, and resolving issues. - Work with Java-based applications and microservices under the guidance of senior team members. - Perform testing, debugging, and validation to ensure application stability and performance. - Provide application support, including issue analysis, defect resolution, and routine maintenance activities. - Analyze logs, identify root causes, and escalate complex issues when required. - Collaborate with cross-functional teams to ensure smooth service delivery and operational excellence. - Participate in incident, problem, and change management processes aligned with ITIL best practices. - Stay informed about emerging technologies, industry trends, and best practices in application support and software development.     Key skills required - Education: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. - 1–3 years of experience in software development, application support, production support, or operations roles. - Basic understanding of ITIL processes and IT service management concepts. - Working knowledge of Java and J2EE technologies such as Servlets, JSP, JDBC, JMS, JPA, JavaScript, and jQuery. - Understanding of web services and APIs, including REST, SOAP, JSON, and XML. - Basic knowledge of SQL and database concepts. - Familiarity with monitoring and ITSM tools such as Dynatrace and ServiceNow. - Good troubleshooting and debugging skills with the ability to investigate and resolve application issues. - Strong analytical and problem-solving skills with attention to detail. - Good verbal and written communication skills. - Ability to work effectively both independently and collaboratively in a fast-paced environment. - Flexible to work in a hybrid setup, including 24x7 rotational shifts from the Gurgaon client office as required to support operations. Preferred Skills - Exposure to microservices architecture and cloud-based applications. - Understanding of ITIL service management principles. - Experience working in application support, production support, or operations environments. - Knowledge of incident, problem, and change management processes. - Experience supporting critical business applications in a 24x7 operational setup. - Shift Requirement: 24x7 Rotational Shifts as per business requirements.