Analyst | AMS Support & Delivery | Bengaluru | Technology Strategy & Transformation

Deloitte · ✓ Verified company
📍 Bengaluru, India · On-site · Full-time

About the role

Analyst | AMS Support & Delivery | Bengaluru | Technology Strategy & Transformation • Job requisition ID : 109609  • Location: Bengaluru • Entity: Deloitte Touche Tohmatsu India LLP  The team Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P Your work profile - Lead end-to-end OMS implementation, enhancement, and production support initiatives. - Define solution strategies aligned with business and operational goals. - Manage project delivery, timelines, risks, and resource planning. - Partner with Business, Product, Development, QA, and Infrastructure teams to deliver scalable OMS solutions. - Oversee requirements, solution design, testing, deployment, and release management. - Drive production support, incident management, root cause analysis (RCA), and continuous process improvements. - Ensure adherence to SDLC, Agile practices, governance, and quality standards. - Mentor and manage teams of analysts and consultants, fostering technical and functional growth. - Provide regular project status updates and executive-level stakeholder communication.   Key skills required   - Strong expertise in Order Management Systems (OMS) and end-to-end order lifecycle management. - Experience with Order Fulfillment, Inventory, Shipping, Returns, Pricing, and System Integrations. - Strong understanding of REST APIs, SQL, JSON/XML, Jira, Confluence, and API Testing concepts. - Experience managing large-scale OMS implementation and transformation programs. - Excellent leadership, stakeholder management, communication, and decision-making skills. - Bachelor’s degree in computer science, IT, Engineering, Business, or a related field. - 10–14 years of experience in OMS, Retail, E-commerce, or Supply Chain domains, with proven experience leading teams and projects. - Experience delivering projects using Agile/Scrum and SDLC methodologies. - IBM Sterling OMS, Manhattan OMS, Oracle OMS, SAP Order Management, or Salesforce OMS. - Experience with cloud-based OMS platforms, Azure integrations, enterprise application ecosystems, and digital transformation initiatives. - Exposure to delivery governance, vendor management, and client-facing engagements is highly desirable.