Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : webMethods Fabric

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires managing support activities remotely and onsite, adhering to established operational procedures. The practitioner serves as the main point of contact for users and clients, carefully identifying technical issues and providing timely and effective solutions. Ensuring the stability of services and maintaining high-quality support throughout the day are key aspects of this position, contributing to seamless operational continuity and user satisfaction.

Roles & Responsibilities:

- Expected to perform independently and become an SME.

- Required active participation/contribution in team discussions.

- Contribute in providing solutions to work related problems.

- Collaborate with cross-functional teams to enhance support processes and improve service delivery.

- Document and escalate complex issues to higher-level support teams when necessary.

- Assist in monitoring system performance and proactively identify potential risks or disruptions.

- Support junior team members by sharing knowledge and providing guidance as needed.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in webMethods Fabric.

- Strong troubleshooting skills related to infrastructure and application support.

- Experience with monitoring and managing production and development environments.

- Ability to diagnose and resolve issues across operating systems, networks, and application platforms.

- Familiarity with incident management and problem resolution methodologies.

- Effective communication skills to interact with users and technical teams.

Additional Information:

- The candidate should have minimum 3 years of experience in webMethods Fabric.

- This position is based at our KDC1A - SEZ location.

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.