Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : ControlM Administration

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the system or application environment. This role focuses on maintaining seamless operations by ensuring that client concerns are clearly understood and addressed promptly. The practitioner dedicates time to monitoring system performance, coordinating with various teams to resolve issues, and ensuring that the application environment remains stable and efficient. Effective communication and a commitment to quality are central to the daily activities, enabling the delivery of reliable support and fostering strong client relationships.

Roles & Responsibilities:

- Expected to perform independently and become an SME.

- Required active participation/contribution in team discussions.

- Contribute in providing solutions to work related problems.

- Collaborate with cross-functional teams to ensure timely resolution of application issues.

- Document and communicate incident reports and resolutions to stakeholders.

- Assist in the continuous improvement of support processes and workflows.

- Provide guidance and support to junior team members to enhance their technical capabilities.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in ControlM Administration.

- Strong knowledge of job scheduling and workload automation concepts.

- Experience in troubleshooting and resolving ControlM related issues.

- Ability to monitor and optimize ControlM workflows for performance and reliability.

- Familiarity with scripting languages to automate routine tasks within ControlM.

- Understanding of system integration and interfacing with ControlM for seamless operations.

Additional Information:

- The candidate should have minimum 3 years of experience in ControlM Administration.

- This position is based at our Pune office.

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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