Skill required: Talent Development- Instruction Design - Learning Delivery Instruction

Designation: Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? The Instructional Design and Social Learning/Learning Communications Specialist provides day-to-day direction for multiple learning development efforts, leading the design and delivery of high-quality performance-based training solutions while integrating social learning, collaboration, and communications strategies to drive learner engagement and adoption.

This role ensures that projects are executed according to process, quality, budget, and milestone standards, while guiding a team of learning professionals to create effective learning experiences for global audiences. The role also supports learning campaign planning, stakeholder communications, content promotion, and measurement to extend the impact of instructional solutions beyond formal training.

Collaborate with cross-functional teams to identify training needs and develop instructional materials. • Design and implement instructional strategies, curricula, and learning materials that align to business needs. • Develop and maintain e-learning courses, instructor-led training materials, job aids, and other learning resources. • Demonstrated knowledge of innovative learning tools and products, ensuring the use of the latest technologies to

Deliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals.

What are we looking for? Education:

• BA/BS - Prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience

Work Experience:

• Minimum 8 years of working experience in instructional design-development of learning assets with some experience in communications, including internal and corporate communications, learning communications, social media campaigns

• Experience in managing a team of 2-3 people

• Basic project management experience

Required

o Strong written communication skills including:

? Working knowledge of editorial requirements

? Language and Grammar

? Attention to detail to ensure quality

o Strong oral communication skills

? Ability to facilitate client SMEs and sponsor discussions to set expectations and ensure appropriate involvement.

o Working knowledge of instructional design fundamentals, including adult learning principles, learning objectives, content flow and learner engagement techniques.

o Experience with developing communications and social media campaigns for global audience; adjusting materials based on cultural needs, regional constraints and localization or translation considerations

o Ability to influence and drive initiatives across a large team

o Experience in dealing with challenging/multiple stakeholders

o Manage content execution across multiple time zones/geographies

o Strong negotiation skills

o Ability to deal with sensitive and confidential topics

o Ability to shape or review learning content and support materials to ensure they are clear, audience-appropriate and aligned to learning outcomes.

o Change adoption – apply knowledge, tools and resources to accelerate adoption and driving a behavior change.

Roles and Responsibilities: • Lead the instructional design of learning solutions from analysis through design, development, testing and implementation.

• Create conceptual and detailed learning designs grounded in adult learning theory, performance consulting, and business requirements.

• Guide the development of blended learning solutions, including digital, instructor-led, virtual instructor-led, and performance support assets.

• Integrate communications and collaboration strategies into learning programs to reinforce application, knowledge sharing, and sustained engagement.

• Partner with stakeholders and subject matter experts to define solution requirements, shape content strategy, and ensure alignment to learner and business needs.

• Support learning communications and campaign planning, including message development, content promotion, learner outreach, and adoption-focused engagement activities.

• Oversee quality, scope, timelines, and risk management across multiple learning projects and workstreams.

• Collaborate with media, technology, and delivery teams to produce effective, learner-centered collateral and experiences.

• Monitor learner engagement and program effectiveness, and contribute to progress reporting and recommendations for continuous improvement.

• Coach and manage team members, providing guidance on quality standards, processes, and professional development.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.