Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Microsoft Intune

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Role Overview

The Microsoft Intune Subject Matter Expert (SME) is responsible for architecting, implementing, migrating, and supporting enterprise-scale device and application management solutions using Microsoft Intune. This role acts as the highest level of technical authority for Intune within managed services, transformation programs, or internal IT organizations, providing design leadership, advanced troubleshooting, and governance alignment.

The role is typically hands-on and heavily involved in endpoint modernization initiatives, including SCCM/MECM to Intune migration, Autopilot-based provisioning, security hardening, and automation-driven operations.

Key Responsibilities

1. Intune Architecture & Design

Own the end-to-end architecture of Microsoft Intune in enterprise or multi-tenant environments

Design scalable solutions for:

o Windows 10/11

o Windows 365 Cloud PC

o iOS / iPadOS

o Android Enterprise

o macOS

2. Device Enrollment & Provisioning

Lead and optimize device onboarding using:

o Windows Autopilot

o Entra ID (Azure AD) Join / Hybrid Join

o User-driven and pre-provisioned scenarios

Integrate Autopilot with:

o Security baselines

o Configuration profiles

o Compliance and Conditional Access

3. Application Packaging & Deployment

Migrate applications from MECM/SCCM to Intune

Package and deploy applications including:

o Win32 apps

o Microsoft Store apps

o Line-of-business (LOB) applications

Define:

o Detection rules

o Supersedence and dependencies

o App deployment ring strategies

4. Endpoint Security & Compliance

Configure and manage:

o Compliance policies

o Device configuration profiles

o Endpoint security policies

o Microsoft Defender for Endpoint integration

Align Intune compliance with:

o Conditional Access

o Zero Trust principles

o Corporate security standards

5. Automation & Scripting

Develop and maintain PowerShell automation for:

o Enrollment remediation

o Application installation / cleanup

o Device recovery and reprovisioning

Support automated device lifecycle operations

6. Troubleshooting & Advanced Support

Act as L3/L4 escalation point for:

o Autopilot failures

o Enrollment issues

o App deployment failures

o Policy conflict and sync issues

Support migration waves, cutovers, and stabilization phases

Required Technical Skills

Core Skills

Microsoft Intune / Endpoint Manager

Windows Autopilot & Autopatch

Entra ID (Azure AD)

PowerShell scripting

Endpoint Security & Compliance

Platform Management

Windows 10 / 11

Windows 365

iOS / Android Enterprise / macOS

Defender for Endpoint integration

Tooling & Integration

SCCM / MECM (co-management & migration)

Microsoft 365

Conditional Access

RBAC & Intune built in roles

Experience & Qualifications

5+ years in Endpoint Management / Modern Workplace roles

Deep hands-on experience with Intune in large enterprise or MSP environments

Experience supporting migration and transformation programs

Relevant certifications (preferred):

o Microsoft 365 Certified: Endpoint Administrator Associate

o Microsoft Certified: Azure Administrator Associate

Summary:

As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. This role focuses on maintaining high standards of service quality by effectively communicating with clients and internal teams. The practitioner dedicates time to understanding client concerns, accurately identifying issues, and ensuring smooth operation of world-class systems. The position requires attentiveness to client needs and a proactive approach to managing system performance and reliability throughout the day.

Roles & Responsibilities:

- Expected to perform independently and become an SME.

- Required active participation/contribution in team discussions.

- Contribute in providing solutions to work related problems.

- Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction.

- Document and communicate issue resolutions and best practices to enhance team knowledge.

- Assist in monitoring system performance and escalate issues when necessary to maintain service levels.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Microsoft Intune.

- Experience with device management and configuration using Microsoft Intune.

- Ability to troubleshoot and resolve application and system issues related to endpoint management.

- Familiarity with security policies and compliance standards within managed service environments.

- Strong analytical skills to interpret system data and client feedback for continuous improvement.

- Effective communication skills to liaise between technical teams and clients.

Additional Information:

- The candidate should have minimum 3 years of experience in Microsoft Intune.

- This position is based at our Gurugram office.

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.