Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Cloud Infrastructure

Good to have skills : NA

Minimum 12 year(s) of experience is required

Educational Qualification : 15 years full time education

Role Summary

The AWS IaaS Administrator manages, supports, and optimizes AWS cloud infrastructure services. The role covers provisioning, administration, monitoring, security, automation, operational support, and continuous improvement of AWS-based infrastructure platforms while ensuring high availability, compliance and operational excellence.

Key Responsibilities

AWS Infrastructure Administration

Provision and manage AWS IaaS resources.

Administer EC2 instances across Linux and Windows environments.

Configure and manage VPCs, routing, VPN connectivity and network security.

Support high availability and disaster recovery requirements.

Monitoring & Operations

Monitor cloud infrastructure using CloudWatch and enterprise monitoring tools.

Troubleshoot infrastructure, network, storage and performance issues.

Manage alerts, incidents and service requests.

Participate in on-call support and major incident management.

Security & Compliance

Implement IAM policies and role-based access controls.

Support compliance requirements including GxP, SOX and security controls.

Manage AWS security services, encryption and audit logging.

Ensure adherence to organizational cloud governance standards.

Infrastructure Automation

Automate provisioning and operational activities using Terraform, CloudFormation, PowerShell, Python and shell scripting.

Support Infrastructure as Code implementation.

Backup, DR & Continuous Improvement

Manage AWS Backup solutions.

Validate backup and restore activities.

Participate in DR testing and recovery exercises.

Recommend infrastructure optimization and cloud cost optimization opportunities.

Drive operational excellence and automation improvements.

Technical Skills & Certifications

Skill Area

Details

Must Have / Required Skills

AWS EC2, VPC, ELB/ALB/NLB, Route 53 EBS, EFS, S3 IAM, KMS, CloudTrail CloudWatch, AWS Systems Manager, AWS Backup Linux Administration - RHEL, CentOS, Amazon Linux Windows Server Administration DNS, DHCP, TCP/IP and VPN Terraform / CloudFormation Git, Jenkins or Azure DevOps Scripting in PowerShell, Bash or Python

Good to Have

Container technologies such as ECS/EKS Splunk AppDynamics Enterprise production support experience

Preferred Certifications

AWS Certified SysOps Administrator - Associate preferred

FDE-Specific Expectations

Strong ownership of operational outcomes.

Automation-first approach to infrastructure operations.

Ability to work closely with client platform and infrastructure teams.

Focus on reliability, compliance and operational excellence.

Continuous improvement mindset for cost, stability and automation.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.