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MSD CRM Functional Manager

Job purpose:

A D365 CRM Functional Manager is a position that combines the roles of implementation specialist and functional lead in one having knowledge of multiple CRM modules (Sales, Service and Marketing).

Your client responsibilities

Work on CRM engagements to design and implement the next generation solutions

Be involved in analyse and design phases of a project 

Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.

Execute & participate in application design sessions and make solution recommendations

Ensure project documentation are completed and reviewed

Deep knowledge of configuring and customizing CRM application

Basic understanding of Integration & Data Migration methods/tools within D365 CRM

Ensuring that design is in line with the business requirements

Work cooperatively in a team environment 

Remain flexible on changing workloads

Your people responsibilities:

Building a quality culture

Foster teamwork and lead by example

Training and mentoring of project resources

Participating in the organization-wide people initiatives

Key skills

Minimum 10+ years of CRM Configuration & Customization experience in enterprise business application and delivery

Must have strong project implementation and working experience in D365

Must have done worked on large transformation programs in onshore offshore delivery model

Must have worked on client facing engagements

Must have done at least one end to end implementation with functional design

Experience in agile delivery and deployment, continuous integration and build processes

Familiar with relational database concepts and SQL 

Strong analytical and problem solving skills; ability to work creatively in problem solving environment 

Excellent written and verbal communication skills

BE/B.Tech./MCA/MBA with a sound industry experience 

Preferred skills

D365 CRM Configuration & Customization hands on experience

D365 CRM Certified

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