Project Role : Custom Software Engineer

Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : ServiceNow Customer Service Management (CSM)

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As a Custom Software Engineer, We are looking for a Senior ServiceNow Developer with strong hands-on background in ServiceNow Supplier LifeCycle Operations SLO and CSM, who now operates in a semi hands off capacity leading complex configurations, mentoring developers, and owning technical modules.

Roles and Responsibilities:

Solution Development Leadership

Lead configuration and customization within SLO.

Strong understanding of CSM, experience in Integration.

Design and review:

o Supplier onboarding workflows

o Risk assessment forms

o Compliance automation

Create reusable components & frameworks.

Technical Design and Development

Develop complex solutions using:

o Flow Designer

o Script Includes

o Business Rules

o Client Scripts

o IntegrationHub

Design data models aligned with supplier lifecycle processes.

Develop and maintain REST SOAP integrations.

Code Quality and Mentorship

Perform peer code reviews.

Guide junior developers.

Enforce development best practices.

Automation and Optimization

Optimize SLO workflows for performance.

Reduce manual procurement processes.

Improve supplier data quality & validation.

Documentation and Governance

Maintain design documents.

Support release cycles.

Participate in CAB discussions.

Required Skills

Strong JavaScript and Glide API knowledge

Deep understanding of Supplier Lifecycle processes

Experience with:

o Vendor onboarding

o Risk scoring

o SLA automation

Experience with IntegrationHub

Knowledge of Service Portal and UI Builder

Professional and Technical Skills:

ServiceNow Certified System Administrator

Certified Application Developer

CIS if applicable

ITIL v4 Foundation

Additional Information:

Strong JavaScript and Glide API knowledge

Deep understanding of Supplier Lifecycle processes

Experience with:

o Vendor onboarding

o Risk scoring

o SLA automation

Experience with IntegrationHub

Knowledge of Service Portal and UI Builder

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.