We are looking for professionals with hands-on experience in Informatica PowerCenter (PC) and Informatica Intelligent Cloud Services (IICS), with a strong focus on production support. The ideal candidate should have experience in monitoring, troubleshooting, and supporting ETL/integration workflows in a production environment, ensuring smooth day-to-day operations and timely issue resolution.

This role requires strong knowledge of production support processes, incident management, job monitoring, failure analysis, data issue resolution, and coordination with multiple teams to maintain platform stability and business continuity.

Provide production support for applications and data integration workflows built on Informatica PowerCenter (PC) and IICS

Monitor daily batch jobs, workflows, mappings, and integration tasks to ensure smooth execution

Analyze and resolve job failures, data issues, workflow errors, and performance-related problems

Perform incident management, problem management, and service request handling within defined SLAs

Conduct root cause analysis (RCA) for recurring issues and implement preventive measures

Support data validation, reconciliation, and issue resolution for production data loads

Coordinate with application teams, database teams, infrastructure teams, and business stakeholders for issue resolution

Handle production deployments, job scheduling support, and post-deployment validation

Maintain support documentation, runbooks, SOPs, and knowledge base articles

Work on performance tuning of workflows, mappings, and integration jobs

Participate in on-call support / shift support activities, if required

Ensure adherence to support processes, change management, and release management guidelines

Hands-on experience in Informatica PowerCenter (PC)

Hands-on experience in Informatica Intelligent Cloud Services (IICS)

Strong experience in production support / application support / ETL support

Good understanding of workflows, mappings, sessions, tasks, and job monitoring

Experience in troubleshooting ETL failures, data load issues, and performance bottlenecks

Knowledge of SQL for data validation, troubleshooting, and reconciliation

Exposure to Unix/Linux commands for support activities

Understanding of batch support, scheduling tools, and job dependency handling

Experience in incident management, SLA tracking, RCA, and problem management

Familiarity with ticketing tools such as ServiceNow, Remedy, JIRA, or similar

Good understanding of production deployment support and release processes

Strong analytical, troubleshooting, and communication skills

Desired Candidate Profile

2–5 years of relevant IT experience

Strong support experience in Informatica PowerCenter and IICS

Experience in handling production incidents, batch support, and ETL issue resolution

Good SQL and troubleshooting capabilities

Understanding of support processes, SLA management, and escalation handling

Ability to work in a fast-paced production support environment

Good verbal and written communication skills

Educational Qualification

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline

Work Location

Hyderabad (HYD)