We are looking for a skilled Middleware & Application Support Engineer to manage, support, and maintain middleware platforms and business-critical applications. The role involves monitoring application health, resolving incidents, troubleshooting middleware issues, and ensuring stability, availability, and performance of enterprise applications.

- Provide L2 support for middleware platforms and enterprise applications

- Monitor application and middleware environments to ensure high availability and performance

- Troubleshoot and resolve issues related to application availability, performance, jobs, interfaces, and middleware services

- Support deployment, configuration, and maintenance of middleware components

- Handle incident management, service requests, root cause analysis, and problem resolution within defined SLAs

- Coordinate with L1/L3 teams, development teams, infrastructure teams, and business stakeholders for issue resolution

- Perform log analysis, health checks, and system monitoring to proactively identify issues

- Support batch job monitoring, restart activities, and interface/application recovery as required

- Participate in patching, upgrades, release support, and environment validation activities

- Ensure proper documentation of incidents, fixes, SOPs, and knowledge articles