Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.

• Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.

• Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs.

• Integrations knowledge using REST, SOAP

• Hands-on Experience on Service Portal

• Hands-on Experience on Performance Analytics

• Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements

• Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions.

• Define complex application development administration and programming standards.

• Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.

• Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.

• Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage

Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM