Strong hands-on experience in Informatica PowerCenter

Good knowledge of ETL workflows, mappings, and sessions

Solid understanding of SQL and database concepts

Exposure to production support processes (Incident/Problem Management)

Good communication and stakeholder management skills

Ability to work in a fast-paced, client-facing environment

Provide L2/L3 production support for Informatica PowerCenter pipelines

Monitor ETL jobs, identify failures, and ensure timely resolution

Perform root cause analysis (RCA) and implement preventive measures

Work closely with business stakeholders and upstream/downstream teams

Handle incident, problem, and change requests via ServiceNow

Write and optimize SQL queries for data validation and troubleshooting

Perform Unix-level debugging and script execution

Ensure adherence to SLAs and support documentation

🛠️ Primary Skills:

Informatica PowerCenter

SQL

UNIX

Production Support exposure

➕ Secondary Skills (Good to Have):

ServiceNow

Azure Cloud (Basic knowledge preferred)