Works with management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Establishes scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals. Manages technical programs and complex, cross-organizational initiatives impacting products and business. Manages highly complex issues, bottlenecks and/or risks, escalating issues when appropriate. Leads technical program improvement, implementing best practices and driving cross-team process optimizations to improve processes. Leads efforts to integrate continuous improvement within technical programs, driving insights across many workstreams to generate recommendations that deliver operational efficiencies. Facilitates collaboration across multiple teams, driving technical discussions that align priorities and program goals. Provides technical expertise, direction and mentorship to cross-functional teams. Creates and automates reporting, partnering with development teams to continue improving reports, dashboards, forecasts, and models to help manage technical program execution. Acts as a technical liaison with or between stakeholder teams, driving effective collaboration for customer success within Oracle commitments.

Key

Responsibilities

Technical

Management and Execution - Technical Management:

–        

Leverages

technical knowledge to identify risks, manage scope, estimate program

timelines, request feasibility, testing requirements, and determine appropriate

resources.

–        

Ensures

that product or service delivery meets the third party, security, export, and

accessibility compliance requirements.

–        

Drives

rapid response to security escalations, coordinating across teams and

communicating to executives to assess risk, determine mitigation strategies,

and align and execute optimal proposed path to resolution.

–        

Forecasts

program demands and resourcing to identify risks and ensure that goals are

achievable.

–        

Leads

the development and implementation of evolving processes to ensure that

organizational SLAs are met.

Technical

Management and Execution - Technical Strategy and Execution:

–        

Utilizes

technical knowledge to identify, track, and manage program dependencies and

risks.

–        

Supports

rapid response to escalations, coordinating within team and communicating to

senior team members to assess risk, determine mitigation strategies, and

execute the optimal proposed path to resolution.

–        

Supports

planning by identifying dependencies and risks.

–        

Develops

delivery standards and guidelines in alignment with Oracle best practices.

–        

Identifies

and quantifies opportunities for process automations and advocates for

prioritization.

–        

Contributes

to incident management efforts and identifies opportunities to improve

processes, as applicable.

Program

Oversight - Strategy and Decision-Making:

–        

Aligns

priorities with customers, service, and stakeholder teams through regular

reporting to senior leadership.

–        

Establishes

scope and milestones for each program, aligning to the broader program plan and

company strategies and goals.

–        

Assists

in defining key performance indicators (KPIs) and measurement methods for

program performance against established goals (e.g., scope, timelines,

deliverable quality).

–        

Builds,

maintains, and executes a clear communication strategy of objectives to

partners and customers, influencing decision-making regarding best practices

for Oracle systems.

Program

Oversight - Program and Operations Management:

–        

Manages

both technical and non-technical programs and complex, cross-organizational

programs impacting products and business.

–        

Guides

the work of program staff (e.g., development, release management, customer

success) while providing technical support and direction on removing barriers,

including risks and issues in workflows.

–        

Maintains

comprehensive program documentation (e.g., status reports, program plans) and

documents risks and issues.

–        

Ensures

attention to detail in program management from planning to execution and

reporting.

–        

Leads

regular program status meetings and keeps teams and leadership informed.

–        

Leads

initiatives within the team to improve operational efficiency and enhance

adherence to service level agreements (SLAs) and productivity targets.

–        

Ensures

ownership and accountability for forecasting program demands, funding, and resourcing.

–        

Guides

the deployment of change management for programs, such as priority, scope,

scheduling, or requirement changes.

Program

Oversight - Risk Management:

–        

Manages

highly complex issues, bottlenecks and/or risks, escalating issues when appropriate.

–        

Conducts

comprehensive assessments of costs, benefits, and return on investment (ROI) to

inform decision-making and risk mitigation strategies.

–        

Manages

critical issues while making trade-offs between business needs and technical

constraints.

–        

Removes

blockers for the program and identifies new technical and resource options to

efficiently deliver solutions and drive adoption.

Process

Efficiency - Process Optimization:

–        

Leads

program improvement, implementing best practices and driving cross-team process

optimizations to improve processes.

–        

Organizes

and develops program objectives and workflows, while testing and deploying

cross-functional solutions to address critical business problems.

–        

Collaborates

with management to initiate and maintain processes and procedures that guide

and assist teams in reaching their goals.

Process

Efficiency - Continuous Improvement:

–        

Leads

efforts to integrate continuous improvement within programs, driving insights

across many workstreams to generate recommendations that deliver operational

efficiencies.

–        

Develops

and standardizes data-driven decision-making frameworks, ensuring insights

drive efficiencies.

–        

Identifies

and addresses gaps to facilitate business-critical improvements to the

solution's availability and reliability.

–        

Iterates

processes based on feedback and KPIs, analyzing results through retrospectives.

–        

Defines

requirements and configurations of existing and new development tools, where

applicable.

Collaboration

and Program Leadership - Cross Functional Collaboration:

–        

Facilitates

collaboration across multiple teams, driving discussions that align priorities

and program goals.

–        

Leads

medium-scale efforts to optimize processes, identifying and implementing

solutions that enhance team efficiency.

–        

Delivers

program updates, risks, and opportunities to managers and leadership,

influencing decision-making.

–        

Develops

relationships with key stakeholders, ensuring their perspectives are integrated

into program planning and execution.

Collaboration

and Program Leadership - Program Leadership:

–        

Leads

programs to continuously improve organizational efficiency.

–        

Provides

technical direction and mentorship to cross-functional teams.

–        

Influences

and guides change at all levels of the group from initiation through delivery.

–        

Ensures

that the program team and other stakeholders are aligned with the program goals

and motivated, identifying and addressing conflicts and issues.

Data and

Analysis:

–        

Creates

and automates reporting, partnering with development teams to continue improving

reports, dashboards, forecasts, and models to help manage program execution.

–        

Utilizes

data to solve moderately complex problems impacting the success of the

program(s), including adherence to SLAs.

–        

Conducts

analysis on a small number of data sources with moderate complexity, which may

include competitive analysis, trend analysis, and KPI analysis, to drive

data-informed decisions to support the program goals, presenting findings with

immediate teams stakeholders.

Stakeholder

Engagement:

–        

Acts

as a liaison with or between stakeholder teams, driving effective collaboration

for customer success within Oracle commitments.

–        

Manages

relationships with internal and external stakeholders to align program

priorities and commitments.

–        

Identifies

and documents stakeholder needs and works cross-functionally to implement

solutions that enhance satisfaction.

–        

Identifies

risks to customer satisfaction and advocates for improvements or mitigation.

–        

Assesses

risks to customer satisfaction and evaluates mitigation efforts, providing

solutions to the immediate team and related teams to ensure alignment on

resolving these risks.

–        

Helps

balance team priorities and Oracle commitments to ensure optimal coverage and

response to key customer needs, minimizing risks to the program.

Core

Responsibilities

Planning

& Execution:

–        

Manages

and coordinates moderately complex tasks, monitoring timelines and deliverables

to ensure timely completion and adherence to requirements for a moderately

sized project or initiative. Efficiently delegates, monitors, and prioritizes

work across multiple projects, providing technical oversight and adjusting

plans to address shifts in resources or timelines.

Collaboration

& Partnership:

–        

Collaborates

across the organization to align on expectations and achieve shared objectives.

Leverages understanding of business leaders, stakeholders, and/or customers to

ensure proposed solutions meet their needs. Supports inclusivity by actively

seeking and listening to diverse perspectives, ensuring others feel heard and

respected.

Problem

Solving:

–        

Identifies

and addresses moderately complex issues by analyzing a wide range of data

and/or information to identify solutions in accordance with standard practices.

Proactively escalates unresolved or critical issues with a thorough assessment

and suggests potential solutions. Reviews, contributes to, and documents

problem solving strategies.

Continuous

Learning:

–        

Pursues

learning opportunities to expand knowledge and skills and/or tools in new areas

and stays abreast of the latest industry trends and best practices. Proactively

seeks and leverages ongoing feedback and training to improve skills. Coaches

and mentors junior team members, fostering continuous learning and knowledge

sharing within and across teams.

Continuous Improvement:

–        

Develops

ideas, recommends updates, and/or collaborates on the implementation of process

improvements to increase the efficiency and effectiveness of processes,

protocols, and workflows across teams, and evaluates the impact on key

stakeholders. Solicits feedback from others on ideas for alternative approaches

and methods for continued improvement.

Performance

and Development:

–        

Contributes

to the talent development pipeline by participating in candidate interviews,

assessing candidates, and providing hiring recommendations.

Career Level - IC4