As a Service Designer, you will play a crucial role in creating compelling service solutions by applying human-centered design, stakeholder alignment, and service innovation principles to improve customer and business outcomes.

Project Responsibilities

• Demonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and deal closure.

• Proven ability to facilitate workshops, engage senior stakeholders, and solve complex problems through collaborative methods.

• Expertise in mapping current-state processes (“as-is”) and designing future-state processes (“to-be”), including detailed journey maps and service blueprints.

• Strong skills in conceptualizing and articulating a clear vision for service and product offerings, ensuring alignment with business goals and customer needs.

• Ability to translate detailed journey maps into high-level features and requirements while working closely with Product Managers and Tech Leads to develop comprehensive roadmaps.

• Practical experience with Salesforce, including an understanding of its capabilities and how it can be leveraged to enhance service design and delivery.

• Familiarity with Agile and Lean methodologies, with experience applying these approaches to service design projects.

• Skilled in conducting user research and usability testing to gather insights and validate design decisions.

• Strong stakeholder management skills, with the ability to build and maintain relationships with key stakeholders across different levels of the organization.

• Excellent communication and presentation skills, with the ability to clearly convey complex ideas and solutions to diverse audiences