This role reports to the Customer Relations leads in India and Argentina and is responsible for the coordination of all tasks related to the deployment of Cisco Video Conference devices across a variety of Accenture locations, primarily within the AMR/EMEA regions. The Customer Relations Team works closely with internal customers and many internal teams that support various aspects of the deployment process.

The role includes the following key tasks:

Ensuring that all required deployment processes are completed satisfactorily before transitioning a system to production

Documenting deployment status in various tools and trackers

Providing weekly status to each internal requester

Applying knowledge of how Deployment processes vary by device, network, and location type

Training end users in system functionality and support processes

Ensuring resolutions of Remedy incidents

Managing and planning weekly deployment activities, reprioritizing deployment requests when needed

Addressing all customer concerns

Escalating to management when appropriate

Maintaining regular contact with customers to ensure expectations are set on deployment timelines

Interfacing with multiple dependent teams to ensure compliance with policies and processes

Reviewing and improving processes

Completing all deployments within acceptable time limits

Required Skills:

Strong Customer Service (Facing) skills)

Detail oriented

Excellent Verbal and Written Communication Skills

Deployment Management

Process Management

Project Management

Customer Facing Skills

Detailed Understanding of functionality's of various Collaboration tools

Proficiency in Excel, Word, PowerPoint, Service Now

Maintenance management of the device

Required Mindset:

Commitment to Customer Service Delivery Excellence

Commitment to Improve Service Delivery

Attention to Detail

Nice to have skills:

Basic understanding of network concepts

Knowledge on Video conference devices

Problem Management

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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