We are looking for a skilled TEMS Lead with strong expertise in ITIL-based IT Service Management and non-production environment management. The role involves driving environment stability, supporting cloud and SaaS platforms, and ensuring seamless coordination across stakeholders.

Manage and drive ITIL processes including Incident, Problem, Change, and Service Request Management

Oversee change and deployment activities across non-production and production environments

Support cloud platforms (PCF, Azure, Oracle Cloud) including environment setup, user access, and troubleshooting

Ensure smooth functioning of SaaS platforms (Salesforce, Oracle, etc.) through configuration and ongoing maintenance

Utilize APM and monitoring tools (Dynatrace, AppDynamics, Splunk, etc.) for environment health tracking

Enable automation for environment health checks using tools like Selenium

Collaborate with stakeholders to ensure effective usage of test environments and resolve issues proactively

Lead and mentor teams to drive delivery excellence and continuous improvement

Hands-on experience with ITSM tools (ServiceNow, Remedy, JIRA)

Strong understanding of DevOps pipeline integration and SDLC/STLC processes

Experience with orchestration tools (Plutora, Enov8, etc.)

Proven ability to manage multiple stakeholders and lead technical teams

Good to have skills: ITIL, Non-Prod Env support + APM tools like Splunk, AppD, Dynatrace

Location: BANGALORE, PUNE, HYDERABAD, CHENNAI, TVM, INDORE, NAGPUR, MLR, MYS, NOIDA, BBSR, KOLKATA, COIMBATORE, HUBLI