Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Monitoring & Tools

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The professional continuously monitors system performance, investigates anomalies, and collaborates with different teams to maintain system integrity and reliability, contributing to the overall efficiency of business processes.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.

- Responsible for team decisions.

- Engage with multiple teams and contribute on key decisions.

- Provide solutions to problems for their immediate team and across multiple teams.

- Lead efforts to improve system monitoring processes and tools to enhance issue detection and resolution.

- Facilitate knowledge sharing and mentoring within the team to support continuous learning and development.

- Coordinate with stakeholders to ensure alignment of support activities with business objectives.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in SAP Monitoring & Tools.

- Strong analytical skills to diagnose and resolve complex system issues.

- Experience with system performance monitoring and incident management.

- Ability to work collaboratively across teams to drive problem resolution.

- Familiarity with automation tools to streamline monitoring and reporting tasks.

Additional Information:

- The candidate should have minimum 5 years of experience in SAP Monitoring & Tools.

- This position is based at our BDC6F - SEZ office.

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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