Job Description

Key Responsibilities

Lead teams of engineers across domains (IP, Transport, Voice, Data)

Act as primary escalation authority for critical incidents

Oversee network performance, outages, and service restoration strategies

Drive Root Cause Analysis (RCA) and present findings to leadership

Ensure compliance with operational standards and reporting

Manage managers and supervisors within NOC

Improve operational maturity and technical accountability

Lead strategic incident response and resolution

Ensure stakeholder communication at executive level

Support change management and risk mitigation processes

Present RCA, performance reports, and service reviews (WBR/MBR/QBR)

Provide hands-on leadership during outages