 Provide L2 and L3 support for Teams workloads such as Chat Meetings and Calling

 Perform advanced troubleshooting using logs and traces

 Conduct root cause analysis and implement fixes

 Troubleshoot calling audio video and connectivity issues

 Work with cross functional teams

 Team Usage Reporting

 Analyze SIP RTP ICE protocols

 Microsoft Teams architecture and Licensing knowledge

 VoIP protocols including SIP and RTP,

 Direct Routing, Operator Connect, Voice route, Dial plan, PSTN usages

 Networking fundamentals such as TCP IP DNS QoS

 Log analysis and troubleshooting tools

 CQD-strong knowledge on troubleshooting call quality issues.

 Hands on experience on Teams features- Auto attendant and Call queue.

 Knowledge of Teams Admin center, PMP, PowerShell commands, Teams policies

 Overview of Entra and Exchange