Project Role : Custom Software Engineer

Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.

Must have skills : Genesys Cloud CX

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As a Custom Software Engineer, a typical day involves leading the design, development, and configuration of software applications. This role requires taking ownership of projects by coordinating efforts across teams and serving as the main liaison for application-related activities. The position demands proactive engagement in problem-solving and ensuring that solutions align with project goals and client requirements, fostering collaboration and driving progress throughout the development lifecycle.

Roles & Responsibilities:

- Expected to perform independently and become an SME.

- Required active participation/contribution in team discussions.

- Contribute in providing solutions to work related problems.

- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.

- Ensure the quality and performance of applications through rigorous testing and validation.

- Mentor junior team members and support their professional growth.

- Continuously update knowledge of industry trends and emerging technologies to enhance project outcomes.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Genesys Cloud CX.

- Experience with designing and implementing scalable software solutions within cloud environments.

- Strong problem-solving skills with the ability to troubleshoot complex application issues.

- Familiarity with integration techniques and API management in cloud-based platforms.

- Ability to work effectively in agile development settings and collaborate with diverse teams.

Additional Information:

- The candidate should have minimum 3 years of experience in Genesys Cloud CX.

- This position is based at our Hyderabad office.

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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