Manager | CSAD-PM/BA | Bengaluru | Customer Strategy & Design

• Job requisition ID : 110046 

• Location: Bengaluru

• Entity: Deloitte Touche Tohmatsu India LLP 

 The team

        Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

         Your work profile

         As a Manager in our Customer Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

         Key skills required: 

PM/ BA/PMO 

Program Leadership & Strategy

Define program vision, scope, objectives, and success metrics aligned with business strategy.

Build multi‑year roadmaps, sequencing of projects/workstreams, and interdependency plans.

Drive benefits realization (cost, revenue, risk reduction, CX), ensuring traceability to business cases.

Governance & Delivery Assurance

Establish governance structures: SteerCo, Working Groups, RAID (Risks, Assumptions, Issues, Dependencies) management, change control.

Create and manage integrated program plan, milestones, and critical paths across multiple vendors/teams.

Ensure adherence to SDLC/Agile standards, regulatory/compliance checks, and internal audit requirements.

Stakeholder & Vendor Management

Act as primary liaison between Business, Technology, Operations, Risk, Compliance, and external vendors/SIs.

Lead executive updates, decision logs, and escalation management; influence outcomes with data and clear options.

Manage vendor contracts/SOWs, commercials, and performance against SLAs/OLAs.

Financials & Resourcing

Own program budget, forecasting, variance analysis, and financial approvals.

Plan and allocate capacity; build the right mix of in‑house and partner resources.

Risk, Compliance & Controls

Embed regulatory and risk considerations in program design (KYC/AML, payments compliance, data privacy).

Maintain audit‑ready documentation; ensure evidence for controls/testing is captured.

Execution Excellence

Oversee cross‑workstream delivery (core banking, digital, payments, data/analytics, integrations).

Ensure high‑quality deliverables: BRD/FSD, solution designs, test strategies, migration/rollout plans.

Direct major cutovers, releases, and post‑implementation stabilization with defined success criteria.

Product Vision & Strategy

Define and own the product roadmap for payments, covering domestic, cross‑border, and real‑time payment services.

Understand market trends, regulatory changes, and customer needs to shape product evolution.

Identify opportunities to enhance payment efficiency, compliance, scalability, and customer experience.

Cross-Functional Leadership: Partner with Scrum teams, UI/UX designers, risk, legal, and compliance officers.

Regulatory Alignment: Ensure all digital workflows and features meet banking security standards, eKYC guidelines, and regional financial regulations.

Backlog Ownership & Requirements

Own the product backlog, prioritize features based on business value, risk, and strategic alignment.

Convert business needs into clear Epics, User Stories, and acceptance criteria for Agile squads.

Conduct regular backlog refinement, ensuring requirements are understood and ready for development.

Collaborate with BA/Architect teams to define functional and non-functional requirements.

Sprint Execution: Lead sprint planning, daily stand-ups, and user acceptance testing (UAT) to deliver functional release

Level of Experience required:

8-12 years

       Location and way of working:

Base location: Bengaluru

Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS

This profile involves occasional travelling to client locations.

Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.