Director | TSA-tech Strategy and Architecture | Bengaluru | Technology Strategy & Transformation

• Job requisition ID : 109457 

• Location: Bengaluru

• Entity: Deloitte Touche Tohmatsu India LLP 

Your work profile

Define and drive the enterprise Order Management Systems (OMS) technology strategy, architecture vision, and multi-year transformation roadmap.

Establish OMS architecture standards, governance frameworks, and best practices to ensure scalable, secure, and resilient enterprise solutions.

Lead modernization initiatives across Distributed Order Management (DOM), omnichannel fulfillment, inventory visibility, customer order orchestration, and returns management.

Partner with Business, Product, Supply Chain, Store Operations, Digital Commerce, and Engineering teams to translate business objectives into scalable OMS solutions.

Drive architecture reviews, solution design, technology evaluations, and platform selection for OMS and enterprise integrations.

Lead enterprise integration architecture across OMS, ERP, WMS, TMS, CRM, eCommerce, POS, and marketplace ecosystems.

Champion cloud adoption, API-first architecture, event-driven integration, microservices, and platform modernization initiatives.

Provide strategic leadership to enterprise architects, engineering teams, and delivery organizations while fostering architecture governance and engineering excellence.

Influence executive stakeholders through technology roadmaps, architecture recommendations, business cases, and strategic transformation initiatives.

Support practice growth through technology consulting, solutioning, innovation, and enterprise architecture advisory engagements.

Key skills required

15–20 years of experience in Retail, eCommerce, Supply Chain, or Order Management technology leadership roles.

Deep expertise in Order Management Systems (OMS), Distributed Order Management (DOM), and omnichannel commerce architecture.

Strong understanding of order orchestration, inventory management, fulfillment optimization, customer order lifecycle, returns management, and omnichannel customer experience.

Proven experience leading enterprise OMS transformation, modernization, and architecture initiatives.

Hands-on experience designing enterprise-scale integrations using APIs, microservices, event-driven architecture, messaging platforms, and enterprise integration patterns.

Strong expertise in defining target-state architecture, architecture governance, technology standards, and modernization strategies.

Experience with cloud platforms (Azure/AWS), Kubernetes, API Management, security, scalability, performance optimization, and cloud-native architectures.

Exposure to leading OMS platforms such as IBM Sterling OMS, Manhattan Active Omni, Fluent Commerce, Oracle OMS, SAP Order Management, or Salesforce OMS.

Knowledge of Enterprise Architecture frameworks such as TOGAF and architecture governance methodologies.

Strong leadership, stakeholder management, strategic planning, executive communication, and decision-making skills.

Experience leading large-scale digital commerce transformation programs, marketplace integrations, omnichannel fulfillment, and inventory optimization initiatives.

Experience working in consulting-led transformation programs, managing global delivery teams, and collaborating with technology partners and vendors is preferred.