Required Skills

Job Description

Novartis is looking for a Business Analyst to play a pivotal role in shaping CRM capabilities as part of a global transformation program in the pharmaceutical sector. You will gather and document business requirements, facilitate process redesign, and translate business needs into clear Salesforce functional specifications while collaborating with international stakeholders and Agile delivery teams. (Sourced from Indeed, March 2026)

Responsibilities

Gather, analyze, and document business requirements from global stakeholders. Support process redesign workshops and align with global standards. Translate business needs into clear and testable Salesforce functional specifications. Collaborate with Product Management and Delivery teams on accurate implementation. Assist with creation of user stories, acceptance criteria, and process documentation. Participate in Agile ceremonies: sprint reviews, backlog refinement, and UAT. Maintain high-quality documentation and ensure traceability across the lifecycle.

Requirements

Minimum Bachelor degree in science, engineering, or business administration. 5-12 years of experience as a Business Analyst in digital transformation or CRM programs. Strong understanding of business process mapping and requirements gathering. Experience with Agile/Scrum delivery teams. Exposure to Salesforce or Veeva CRM preferred. Experience in pharma or multi-market transformation preferred.