Associate Director | GBS Strategy & Ops: Functional | Delhi | Finance Transformation

• Job requisition ID : 101247 

• Location: Delhi

• Entity: Deloitte Touche Tohmatsu India LLP 

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

GBS Strategy & Business Case Development

Lead GBS strategy and business case development, aligned to enterprise transformation objectives

Develop investment-grade value cases covering cost, productivity, talent, risk, scalability, and long-term operate considerations

Support location strategy, workforce planning, and feasibility assessments aligned to evolving talent and regulatory landscapes

Collaborate with global Deloitte teams and specialist functions to ensure GBS strategies align with broader enterprise, technology, finance, and operate agendas

Target Operating Model & Capability Design

Design and execute future-ready Target Operating Models (TOMs) for GBSs, including:

Governance and service ownership models

Hybrid sourcing strategies (in-house, managed services, ecosystem partners)

Capability- and CoE-led delivery models

Enable clients to move from transactional shared services to capability-driven, operate-ready GBSs

Work closely with Deloitte Technology, Digital, and Industry teams to embed cross-functional capabilities into GBS designs

End-to-End Transition, Scale-Up & Operate

Lead multi-functional GBS/ Outsourcing transitions and expansions across Finance, HR, Procurement, IT, Legal, Analytics, and Digital

Oversee knowledge transfer, stabilization, performance management, and service maturity uplift

Support the design and implementation of operate and managed services models, ensuring sustained performance post-transition

Coordinate delivery across multiple Deloitte member firms and geographies to ensure seamless execution

Digital, Analytics & AI Enablement

Embed process mining, BI, and advanced analytics into GBS design, governance, and performance management

Partner with digital, AI, and cloud teams to enable:

Automation of service delivery

Insight-driven decision-making

AI-enabled GBS operating models

Leverage Deloitte’s global digital and analytics ecosystem to bring leading practices and innovation to clients

Stakeholder & Change Leadership

Act as a trusted advisor to C-suite and senior global stakeholders

Lead change management across geographies, cultures, and functions

Drive adoption of new operating models, ways of working, and digital capabilities

Navigate complex, multi-stakeholder environments involving client leadership and cross-Deloitte teams

Practice Growth & Market Development

Support RFI/RFP responses, solution design, and deal shaping for GBS engagements, including transform-and-operate opportunities

Contribute to thought leadership, IP development, and market propositions in the GBS space

Build, coach, and develop high-performing teams within the GBS Advisory practice

Collaborate with Partners and teams across Deloitte member firms to pursue and deliver large, multi-competency GBS engagements

Note : This role involves extensive domestic and international travel.

Key skills required

12+  years of consulting or transformation experience

Bachelor’s degree from Tier 1 college/ Chartered Accountant; Masters/ MBA preferred

Proven experience leading end-to-end GCC programs, including strategy, operating model design, transition, scale-up, and/or operate

Deep expertise in operating model design, governance frameworks, and service delivery models

Experience leading multi-functional GCC transitions across corporate functions

Strong stakeholder management skills, including C-suite and global leadership engagement

Demonstrated ability to work effectively across multiple functions, service lines, and geographies in a global consulting environment

Solid understanding of location strategy, workforce planning, and investment modeling