Project Role : Custom Software Engineer

Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : Infrastructure Service Management

Good to have skills : Incident Management, TIBCO MDM

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

You will be responsible for providing enterprise-level support to our

customers and partners. This is a very dynamic role where you will

provide technical assistance, troubleshoot and resolve customer

problems, interface with development on various product issues,

and contribute to projects. This is an opportunity to grow your

technical skill set in a supportive learning environment while

working closely with nearly every internal and external facet of the

business.

Roles & Responsibilities:

Resolve problems in response to customer or system-reported incidents via trouble tickets.

-Identify and break down problems using structured problem

resolution approaches.

-Evaluate, diagnose, research, analyze and provide solutions

to problems encountered.

- Setup and configure requests together with customer(s).

- Make changes to existing setups based on customer

description.

- Escalate difficult, complex tasks to the next level.

- Collaborate with other teams on projects for new technology

initiatives and deployments provide management with

feedback about areas of technical concern for users and

frequently encountered problems.

- Update skill-set by keeping up with technology changes and

industry trends.

- Attend trainings in accordance to professional development

plan.

- Follow standard processes and procedures.

- Respect agreed service levels and KPI s.

- Working in shifts is required.

- Other one-time tasks assigned by Manager.

Professional & Technical Skills:

Strong ability to analyze and solve technical problems.

- Ability to learn fast and become proficient with unfamiliar

systems.

- Ability to interact with different countries, cultures, clients

(internal and external).

- Good communication and presentation skills.

- Excellent English language skills, both written and verbal.

- Technical Support or IT experience is strongly desired.

- Experience in logistics- or transport business is preferred.

- Readiness and availability to work in shifts.

Additional Information:

- The candidate should have minimum 5 years of experience in Infrastructure Service Management.

- This position is based at our Chennai office.

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.