Required Skills

Job Description

Tata Communications is hiring an Assistant Manager - Learning and Development to drive end-to-end capability development for the Service Assurance organization. This role covers both technical training (network operations, telecom technologies) and non-technical training (soft skills, communication, behavioral skills). (Sourced from Indeed, March 2026)

Responsibilities

Conduct Training Needs Analysis (TNA) for technical roles in Service Assurance. Design and deliver modules on network operations, incident management, and telecom technologies. Facilitate soft skills, behavioral, and language enhancement training. Assess post-training performance through knowledge checks and KPI improvement. Maintain updated training documentation, manuals, and knowledge base content. Prepare monthly and quarterly training dashboards for leadership reviews.

Requirements

Bachelor degree in Engineering, Telecom, IT, or relevant field. 3-6 years of experience in Technical Training, Behavioral Training, or Telecom Operations. Understanding of telecom technologies: IP/MPLS, VPN, VoIP, Ethernet. Knowledge of Incident, Problem, and Change Management (ITIL Foundation preferred). Strong facilitation, interpersonal, and communication skills. Experience in blended learning methodologies (classroom, virtual, LMS-based).