Job Description

Job Summary –

Customer Focused Attitude

Willing to work in night and rotation shift

Accurately follow pre-defined business process

Ability to work within a team

Adaptable to changing demands and conditions

Ability to communicate at all levels and good communication skills

Staying current with knowledge of products/processes and services offered by the client

Ensure 100% adherence to schedule

Meeting all defined targets like productivity, accuracy, product knowledge, schedule adherence and maintenance of requisites

Technical Skills:

Looking for Under Graduates & Graduates (10+2+3), preferred B.Com, B.B.M, B.B.A, BCA

Must be able to type at 30 WPM with 95% accuracy (as per test results on typing software)

Must be professional and courteous in all interactions with clients and staff

Must have basic skills in usage of MS Word and MS Excel

Must have strong interpersonal, good communication (write & speak) skills (comprehend and action written customer requests)

with a desire to work in a Back-Office Operations environment

Must be able to meet the set targets and work overtime as required

Stand for periods of time during meetings and/or other group events

Willingness to work in flexible shifts

Willingness to work from office

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.