T&T| Customer| S&S| Manager | Salesforce | Mumbai

• Job requisition ID : 103495 

• Location: Mumbai

• Entity: Deloitte Touche Tohmatsu India LLP 

The team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Your work profile

The primary role of a manager is to make immediate, direct contributions to enhancing our clients’ competitive position and performance in ways that are distinctive, innovative, and sustainable.

Takes responsibility for own work or workstream meeting engagement/project objectives and Deloitte quality standards

Should have good understanding of Salesforce features like lightning (LWC/AURA/LDS), integration, design frameworks, DevOps – CI / CD processes, Release management

Design, develop and deliver Salesforce solutions using Salesforce configuration and customization

Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership

Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function

Key skills required: 

Prior experience in Salesforce mandatorily.

Should have good work experience on Sales cloud or Service cloud or Communities or Salesforce platform or Marketing cloud or Industry clouds.

Knowledge on Heroku and e-commerce will be a plus.

Should have good communication and should be able to handle all client communications independently.

Extensive experience in solution design, client management, client demo, conducting design & development workshops

Integration of Salesforce with other external Systems using standard and custom SOAP, REST API.

Experience with Salesforce Einstein, AI, Chatbots is desirable

Ability to understand requirements and prepare effort estimates and overall system design.

Should have managed clients and lead a multi member team on the last few projects.

Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.

Must have good working knowledge of implementation best practices on Force.com platform and Salesforce.

Ability to develop all project related documents like system design document, use cases etc

Handling a team and also responsible for client deliverables.

Desired Qualifications: 

9 to 12 years of relevant experience in management or consulting oriented environment.

At least 4-5 end to end SFDC implementation experience in India or globally

Graduate degree (Science or Engineering) from premier institutes

Location and Way of Working: 

Base location: PAN India

Willingness to travel for short- and long-term durations