Job Description

Who are we looking for?

L 3 level Senior Transaction Processing Executive/Officer – to process the Capital Market – Brokerage process documents for a Non-Voice BPS account (US Client).

Technical Skills:

Excellent MS Office skills – MS Excel, Power Point, Excel Macros and E Mail Drafting & data analysis.

Good Typing Speed of 28 WPM with >=95% accuracy

Excellent Communication skills – to attend Client Calls, Onshore Training etc

Understanding of financial transactions / compensation structures (preferred)

Process Skills:

The Senior Transaction Processing Executive/Officer will support the service team by managing and resolving client compensation-related cases, including research, validation, categorization, and communication with financial advisors. This role involves working on a newly established workflow and queue, requiring strong analytical skills, attention to detail, adherence to communication, and compliance guidelines.

Experience in wealth management / broker-dealer operations  

Familiarity with case routing and workflow tools  

Exposure to SOP-driven environments and quality frameworks  

Behavioral Skills:

Strictly US Shift Working Hours (India late evening OR Night shift) – should be flexible to do Over Time duty if required.

Punctual and adherence to attendance and Leaves

To report to Team Lead and follow the Instructions and the HR Policies as per Company

Certification:

Bachelor’s degree in finance, Business Administration, Commerce, or related field.  

Additional Certification on Stock Market Subjects is added advantage.

No Engineering / Tech Graduates

Roles & Responsibilities:   

Manage the day–to day processing as per the defined timelines of the LOB   

Adhere to the set KRA and SLA internal and external   

Knowledge of client agreed SLA as discussed in monthly huddles and awareness sessions   

Become a process expert by getting trained in critical queues   

To be flexible with the needs of the customer and overachieve the numbers as per the need of the hour   

Keep the immediate manager informed of task accomplishment, issues if any identified   

Adhere to deadlines and always ensure fidelity on data submission.   

Experience requirements:

3 - 5 years in financial services operations / wealth management/ Client servicing / case management   

Compensation or transaction processing (preferred)   

Expected Competencies:

Strong analytical and problem-solving skills  

Excellent verbal and written communication (especially email etiquette)  

Attention to detail and accuracy  

Ability to manage multiple cases with tight deadlines  

Adaptability to new processes and workflows