Job Summary:

The SOC Operator will be responsible for assessing, analyzing, and responding to incidents related to safety and security for the APAC region. The role requires daily use of tools/systems (e.g., access control, video management, risk feeds) to detect the impact to Accenture’s people, products, property, or brand image and alert the appropriate response stakeholders. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, the Operator will be responsible for customer service tasks to provide critical information and assistance to travelers, static employees, and potentially third parties. This role will be based in Hinjewadi, Pune, Maharashtra and reports to the SOC Shift Supervisor. 

Roles & Responsibilities:

Monitor and operate security systems including access control and CCTV, along with environmental monitoring and mass notification systems.

Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems

Notify, assist, and direct external emergency personnel and internal resources as necessary

Dispatch security officers or law enforcement personnel for alarm response, calls for service, and emergency situations

Execute protocols and communicate at all levels across the APAC region to employees, site security leads, safety & security staff, or contracted officers as needed

Manage information flows to and from an incident

Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports

Ensure all forms of communication, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately

Coordinate with Accenture’s Corporate Security regional leads on incident detection and management

Coordinate with Accenture’s Corporate executive protection leads on incident detection and management

Ensure that complete and accurate information is entered into the incident management system

Utilize and execute protocols and standard operating procedures to effectively manage global incidents.

Monitor travel safety and security of the company's staff

Maintain situational awareness of current global current events.

Monitor and respond to global alerts and events affecting company facilities and employees providing immediate information and assistance as needed

Initiate mass communication notifications as required

Notify leadership of events affecting business operations and employees

Ensure proper handling of highly confidential information.

Perform other duties assigned by supervisors related to security and safety

Must have skills:

              Excellent verbal and written communication skills

              Access control alarm monitoring

CCTV monitoring

              Risk monitoring

              Handling safety / security related calls from employees

Good to have skills:

Experience in Global Security Operations Center / Regional Security Operations Center

Sending mass notification / people advisory to employees / travel advisories

Experience: Minimum 3-4 year(s) of experience is required

Educational Qualification: Degree in any stream

Additional Information:

Experience with CCTV/video management and access control systems such as Genetec video solutions or CCure 9000

Experience with protective intelligence monitoring tools such as Everbridge and ISOS Tracker

Great active listening skills

Rapport building skills

Patient and empathetic attitude 

Adaptability and flexibility

Ability to analyze threats and envision potential or real time impact to operations

Ability to respond quickly and calmly to emergencies and stressful situations by exercising proper judgment and decision-making skills

Strong Customer Service skills

Strong consensus, team building and negotiating skills

Ability to work overtime on short notice

Strong cultural sensitivities 

Be able to type a minimum of 35 words per min

Excellent written and verbal communication skills

Ability to multitask in a fast-paced, at times stressed work environment

Strong team player

Comfortable with high-tech work environment, and constant learning of new tools and innovations

Proficient in Microsoft Windows and Office Suite

About Our Company | Accenture (do not remove the hyperlink)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.